“We had an outdated AS/400 system that was already showing its age, and many of the people who could support it were retiring."
“We knew we could create better outcomes for the people we support by changing our technology. So we launched an organization-wide transformation initiative we call Project Connect.”
“Putting email in the cloud back in 2009 was a daring move, because email was and still is absolutely business-critical for us. But we saw that cloud services were the wave of the future and the only way for us to adapt as quickly as we needed to.”
“We wanted a modern customer engagement platform that could scale with us and give us a single view of a customer. We needed a more efficient solution that could easily integrate with our sales and marketing and ERP environments.”
“The Rheem knowledge base within Customer Service also gives agents fast, easy access to specific product information during customer calls.”
“We’re on track for a 14% total improvement in average call-handling-time and we are starting to see CSAT scores trending up in some of our contact centers.”
“More than 170,000 donors support our work in the areas of water, food, education, economic development, and other basic needs to sustainably improve the lives of the most vulnerable children, their families, and their communities in the world.”
“AI can never replace personal contact. It is our partner in having more individual time with donors.”
“This is a major technology shift for us, and Microsoft is a cornerstone of our strategy. We’ve standardized our data layer on Dataverse and Fabric, and all our collaboration happens in Teams."
"We see enormous potential in Power Platform. It allows us to build solutions that deliver value not just for our teams internally, but also for our clients. Putting Power Platform on the front end gives us the ability to modernize the experience without having to rip and replace everything all …
“Without the system they built for us, that supervisor would have been stuck behind a desk instead of sitting across from someone who needed them.”
“With Sparkrock , they eliminated duplicative tasks and manual re-entry, and for the first time, Rehoboth teams could make informed decisions in the moment.”
“Now I can pull up what I need in seconds.”
“The dynamic promotion engine has completely transformed our customer engagement. The ability to personalize offers in real-time has significantly boosted sales and customer satisfaction."
“We knew we had to provide a secure, sanctioned solution—otherwise, they would’ve found their own workarounds.”
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