“We’re using Power Platform to dramatically improve the way we share and analyze data."
"Now, instead of our customers reaching out again, we proactively reply to them right away and resolve any additional issues thanks to the Dynamics 365 Customer Voice surveys."
“This has facilitated efficient collaboration between our business development, PM, and finance teams, and streamlined our quoting process with sponsors."
"It’s open enough for our customers to make changes, but its comprehensive data policies also give vital protections.”
“Our core premise is that if you are an adjuster, an underwriter, an accountant, etc., we want to provide everything needed for a policy or for an account that makes it easier to make very good decisions. Now you can consume more information because you're not spending time just getting …
“After the design phase, we can start talking about who the impacted audiences are, who the stakeholders are, and what we need to do to support the automation when it moves into production. We act as a consultative partner or as part of the delivery team.”
“When we were faced with this lack of functionality in the platform upgrade, it was all hands on deck. It has been an amazing experience overall.”
“An agent can call me, and in 30 seconds I know exactly which underwriter to connect to.”
“How do we change the economies and add value for these policyholders, agents, and The Hanover employees? The industry has been doing a very manual process for placing insurance for these companies regardless of whether it's a billion-dollar company or a million-dollar company.”
"Out this digital transformation is a new mindset that is changing the roles within our company – moving from projects that just focus on stability, forecasting and budgeting, to a more venture approach that requires MVPs and managing an entirely new workstream.”
"We want our patients to experience perfectly defined customer journeys, including the best possible diagnostics and treatment plans tailored to their exact needs."
“We’re digitizing our business and patient records to improve the quality of our services."
“Part of our digital strategy is to elevate our workforce. As we shift services to the cloud and automate more processes with Azure, Power BI, and Power Automate, we can spend less time on manual, repetitive tasks. We can instead focus our workforce’s talent on efforts that are more meaningful …
"Thanks to Azure, we can collect, manage, process, and analyze data from various sources and review it through a user-friendly Power BI dashboard."
“Power BI is fully adapted to the business user—it is flexible and intuitive. And we can display all reports in a mobile app, making it easily accessible on the go.”
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