"What’s exciting about Dynamics 365 Commerce is that it opens up so many possibilities for us to extend the reach of our imagination about what a luxury consumer experience can be."
“Everything is in real time. As soon as the data is entered by the customer, a request is raised and the prices generated on the fly. And it is tightly knit with Dynamics 365 Sales.”
"We are living through the digital transformation and redesigning our product journeys, some of them very complex and distinct. A differential we found was the possibility to unfold these journeys and bring functionality to our sales force in the same CRM interface."
“AI-driven automation has reshaped how our teams work, turning complex, time-consuming reporting into an effortless experience. With instant access to the right information, they can focus less on searching and more on making strategic, value-adding decisions.”
“Plus, the cost and complexity of building new, bespoke systems on this platform was enormous.”
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
“Citizens got lost in our services because we inherited a lot of systems, portals, and websites. They had to search for the right place to ask for school, agriculture, or healthcare. We wanted a different approach—proactively suggesting services based on their needs."
“Implementing Dynamics 365 has transformed our operations by streamlining processes and enhancing productivity across the board. This powerful platform not only integrates our data seamlessly but also provides valuable customer insights that empower our teams to make informed decisions.”
“With Dynamics 365, we’ve fundamentally transformed our customer service operations—delivering faster, smarter, and more personalized experiences at scale."
“With Dynamics 365, everything flows better because it’s all standardized with common reference data.”
“Now, if our operations team needs information about a project, they can see all project transactions and they are able to drill down to the source documents.”
"We are a 100% pure play for Microsoft. That's the only stack that our solutions are on. And we know that we picked a winner there.”
“I can make bookings or revenue reports that are automatically updated through at this point three times a day at a click of a button."
"We were able to rapidly develop a solution that can collate and analyze information and create tasks in our Dynamics 365 CRM system for the relevant customer contact to act on. This same solution would have taken months with our old development process.”
“The offline capability in Dataverse gave our frontline workers the confidence to use our auditing app without worrying about data loss due to a lost connection. We actually saw adoption increase once users learned about this great feature.”
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