“Dynamics 365 was a life-saver. Before the pandemic, accounting was always done in office. Implementing it was a wise choice as it helped us to transition to the cloud smoothly. Our data, users and processes were online and we met all our deliverables on time without hampering any quality parameters.”
"Our ambition as a bank has come together perfectly with the product development of Microsoft."
“Everything is more visible and automated now. There are no worries about when it was done, how it was done—this task is completed."
“Our team often had to double its effort. For example, we would create the product on the retail side, then create it on the back end, and then again for the accounting team. It was hard for us to track or control the manual workflow. This also resulted in a …
“Customers differ from one channel to the next, and our message and approach also differ from one customer to the next. That makes our business highly complex.”
"Straight away I could see the differences Dynamics 365 was going to make within our service desk."
"We now have the information in a useable format so we can make decisions day to day on where our focus goes."
“The fix for us was Microsoft Dynamics 365 Field Service with Microsoft Dynamics 365 Business Central.”
“We will be bringing more cloud-enabled solutions into play as we look to unlock further efficiencies, reduce operational costs and, most importantly, improve our service levels to deliver the best customer experience in the market. And we will do this with Microsoft as our partner.”
“We couldn’t connect our website and industry platforms, which are becoming ever more important, nor could we address all the new channels or obtain data from them.”
"We plan to expand our live chat and chatbot services, making them available in more markets and languages."
"We want to be the airline of choice. This means high-response rate and accuracy of delivery is highly required, or in other words, superior customer service to all our customers."
"I believe technology has a good side, and with everything we’ve figured out, there’s a human side."
"leaders in Africa with this type of technology. We are really trying to empower our staff to find more efficient ways of working, which eventually leads to a better customer experience."
"Having this type of collaboration on the ground with MultiChoice, getting real ‘ground truth’ information in a real location and providing that feedback back into the organisation really helps, because we can fine tune these models and continue to improve upon them."
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