“We were using several marketing platforms, but none offered the flexibility or scalability we needed. We were hitting walls—technically and operationally."
"We’re digitizing our business and patient records to improve the quality of our services. We implemented Dynamics 365 solutions to provide an easy communications platform for patients and their dentists."
"Using Microsoft solutions has greatly increased our collaboration capability and capacity. It has also greatly reduced our IT costs and allowed us to improve our IT ROI."
“Our team often had to double its effort. For example, we would create the product on the retail side, then create it on the back end, and then again for the accounting team. It was hard for us to track or control the manual workflow. This also resulted in a …
“Customers differ from one channel to the next, and our message and approach also differ from one customer to the next. That makes our business highly complex.”
"Straight away I could see the differences Dynamics 365 was going to make within our service desk."
"We now have the information in a useable format so we can make decisions day to day on where our focus goes."
“The fix for us was Microsoft Dynamics 365 Field Service with Microsoft Dynamics 365 Business Central.”
“We will be bringing more cloud-enabled solutions into play as we look to unlock further efficiencies, reduce operational costs and, most importantly, improve our service levels to deliver the best customer experience in the market. And we will do this with Microsoft as our partner.”
“We couldn’t connect our website and industry platforms, which are becoming ever more important, nor could we address all the new channels or obtain data from them.”
"We plan to expand our live chat and chatbot services, making them available in more markets and languages."
"We want to be the airline of choice. This means high-response rate and accuracy of delivery is highly required, or in other words, superior customer service to all our customers."
"I believe technology has a good side, and with everything we’ve figured out, there’s a human side."
"leaders in Africa with this type of technology. We are really trying to empower our staff to find more efficient ways of working, which eventually leads to a better customer experience."
"Having this type of collaboration on the ground with MultiChoice, getting real ‘ground truth’ information in a real location and providing that feedback back into the organisation really helps, because we can fine tune these models and continue to improve upon them."
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