2339 Microsoft Dynamics 365 Testimonials

"We’re accelerating growth by running a reliable company and using Dynamics 365 Sales and Power BI to make the right decisions to properly manage our business."

"Dynamics 365 has provided a series of automations, the flexibility for extracting information is also very important."

“For large companies, enterprises knowledge management has become ever more critical. The availability of KMS Lighthouse on the Microsoft Azure Marketplace brings our solution to all Azure customers, increasing our impact."

“Our team often had to double its effort. For example, we would create the product on the retail side, then create it on the back end, and then again for the accounting team. It was hard for us to track or control the manual workflow. This also resulted in a lot of human error.”

“Customers differ from one channel to the next, and our message and approach also differ from one customer to the next. That makes our business highly complex.”

"Straight away I could see the differences Dynamics 365 was going to make within our service desk."

"We now have the information in a useable format so we can make decisions day to day on where our focus goes."

“The fix for us was Microsoft Dynamics 365 Field Service with Microsoft Dynamics 365 Business Central.”

“We will be bringing more cloud-enabled solutions into play as we look to unlock further efficiencies, reduce operational costs and, most importantly, improve our service levels to deliver the best customer experience in the market. And we will do this with Microsoft as our partner.”

“We couldn’t connect our website and industry platforms, which are becoming ever more important, nor could we address all the new channels or obtain data from them.”

"We plan to expand our live chat and chatbot services, making them available in more markets and languages."

"We want to be the airline of choice. This means high-response rate and accuracy of delivery is highly required, or in other words, superior customer service to all our customers."

"I believe technology has a good side, and with everything we’ve figured out, there’s a human side."

"leaders in Africa with this type of technology. We are really trying to empower our staff to find more efficient ways of working, which eventually leads to a better customer experience."

"Having this type of collaboration on the ground with MultiChoice, getting real ‘ground truth’ information in a real location and providing that feedback back into the organisation really helps, because we can fine tune these models and continue to improve upon them."