2339 Microsoft Dynamics 365 Testimonials

"We took a leap away from industry-specific software solutions to Microsoft products and Dynamics 365 because they’re always reinvesting in the platform and technology and could support our company-wide digital transformation process."

"Dynamics CRM Online has really helped us streamline operations, which is huge. We’ve established a baseline from which we can monitor progress and start to identify trends and best practices."

"Our trust in the products we've used for years, and Microsoft's handling of our data gives us confidence to adopt new AI-driven tools. So far, it's serving us well and we've just begun implementing Copilot for Finance."

“Our team often had to double its effort. For example, we would create the product on the retail side, then create it on the back end, and then again for the accounting team. It was hard for us to track or control the manual workflow. This also resulted in a lot of human error.”

“Customers differ from one channel to the next, and our message and approach also differ from one customer to the next. That makes our business highly complex.”

"Straight away I could see the differences Dynamics 365 was going to make within our service desk."

"We now have the information in a useable format so we can make decisions day to day on where our focus goes."

“The fix for us was Microsoft Dynamics 365 Field Service with Microsoft Dynamics 365 Business Central.”

“We will be bringing more cloud-enabled solutions into play as we look to unlock further efficiencies, reduce operational costs and, most importantly, improve our service levels to deliver the best customer experience in the market. And we will do this with Microsoft as our partner.”

“We couldn’t connect our website and industry platforms, which are becoming ever more important, nor could we address all the new channels or obtain data from them.”

"We plan to expand our live chat and chatbot services, making them available in more markets and languages."

"We want to be the airline of choice. This means high-response rate and accuracy of delivery is highly required, or in other words, superior customer service to all our customers."

"I believe technology has a good side, and with everything we’ve figured out, there’s a human side."

"leaders in Africa with this type of technology. We are really trying to empower our staff to find more efficient ways of working, which eventually leads to a better customer experience."

"Having this type of collaboration on the ground with MultiChoice, getting real ‘ground truth’ information in a real location and providing that feedback back into the organisation really helps, because we can fine tune these models and continue to improve upon them."