“It’s all literally in our hands. All of us who need accurate data can get the data. Microsoft 365 tools have also enhanced our internal and external communication.”
“Through implementing e-services, our productivity has increased, and we are able to better engage and serve citizens effortlessly. Choosing the Microsoft cloud was the best choice to start our journey.”
"All of these entities need to be integrated and connected to create standardization of technology and interoperability. Standards will define the success of our proposition and all partners will play a part."
“Customers differ from one channel to the next, and our message and approach also differ from one customer to the next. That makes our business highly complex.”
"Straight away I could see the differences Dynamics 365 was going to make within our service desk."
"We now have the information in a useable format so we can make decisions day to day on where our focus goes."
“The fix for us was Microsoft Dynamics 365 Field Service with Microsoft Dynamics 365 Business Central.”
“We will be bringing more cloud-enabled solutions into play as we look to unlock further efficiencies, reduce operational costs and, most importantly, improve our service levels to deliver the best customer experience in the market. And we will do this with Microsoft as our partner.”
“We couldn’t connect our website and industry platforms, which are becoming ever more important, nor could we address all the new channels or obtain data from them.”
"We plan to expand our live chat and chatbot services, making them available in more markets and languages."
"We want to be the airline of choice. This means high-response rate and accuracy of delivery is highly required, or in other words, superior customer service to all our customers."
"I believe technology has a good side, and with everything we’ve figured out, there’s a human side."
"leaders in Africa with this type of technology. We are really trying to empower our staff to find more efficient ways of working, which eventually leads to a better customer experience."
"Having this type of collaboration on the ground with MultiChoice, getting real ‘ground truth’ information in a real location and providing that feedback back into the organisation really helps, because we can fine tune these models and continue to improve upon them."
"With Dynamics 365, we have found a data and process home for our subscription and contract maintenance procedures. Microsoft offers both: strong standard solutions and the ability to customize them if necessary."
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