“I’ve been working with Matrix Networks since our company acquired our ShoreTel system about five years ago. In that time, I’ve been very pleased with the level of support and customer service they have provided us. Their staff – from dispatch to account managers to technicians – have been friendly, kind, knowledgeable and caring. When lots of other companies are cutting service quality to save a buck, it’s been great working with a company that truly cares about their customers’ service experience and does what it takes to make me – and by extension, my users – happy.”