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Armedia is an award winning employee-owned company founded in 2002 with the vision of filling a services role in the expanding Enterprise Content Management (ECM) space. They specialize in Alfresco, Drupal, EMC Documentum, Captiva InputAccel, Microsoft SharePoint and solutions. They have helped their clients realize their objectives with content strategy, web publishing, regulatory compliance, records management, case management, digital asset management, document capture, migration, workflow and taxonomy.
Liberty Technology provides valuable technical services for small to medium businesses- from supplying hardware and software to managing an entire network infrastructure. By implementing proactive monitoring systems they prevent major network downtime. And when minor trouble arises, they rapidly resolve the issue in minutes, not days.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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