"With the help of the YOCTO and Malomo teams, we’re able to control what the customer sees when they’re engaging with our brand. Especially in our line of products, it's super important to us that our customers feel cared for - having an exceptional post-purchase experience allows us to do just that."
“We wanted control of the whole customer experience. Customers believe that we are responsible for our merchandise and blame us even if it really is in the hands of UPS or another organization. Through Malomo, we gained control and were able to be more informative to our customers post-purchase and make sure their entire experience was positive.”












