“We knew we needed a solution that could be mapped to the complexity of our business, The way we can tweak and intervene if we don’t like a result or a ranking, keeping the need for manual technical oversight at a minimum, is unique to Lucidworks. Plus, Fusion’s approach to …

“We’d made our own search and I know my developers are talented, but they’re not specialists at this. I was looking to not only do something with search, but Lucidworks also offers artificial intelligence and machine learning for segmentation and personalization.”