I just got my keyboard I ordered through T&B Advantage. The system advising me when it shipped, where it is in route to, delivery, and when I should receive it was very good. Not many do that.

We chose Loyaltyworks because we were unhappy with our previous vendor due to a lack of customer service and product offerings. Once we were introduced to Loyaltyworks, we realized what we were missing. Customer service was second to none. They valued us, our needs, and our business. One of the biggest complaints our employees had with our previous vendor is that they didn’t have enough items to choose from and the site wasn't user friendly. With Loyaltyworks, they couldn’t be more pleased with both the system and the selection of awards and prizes. It is going so well we hope to institute a home office program that will compliment the program we implemented for field sales. We also found that the technology is much more sophisticated and capable of features that our previous platform was unable to do. We definitely hit a Grand Slam with Loyaltyworks!

Our decision to move the program upstream, away from cash rebates to online rewards for the distributors, reduced our budget by 80%.

In an industry where the same item might be available from 20 different sources, you’ve got to provide customers a tangible reason to work with you. A points-based loyalty program does that.

The program has been very effective in helping us regain control of how our suppliers reward our sales people. It’s also eliminated the wasted time spent by our sales people trying to “participate” in all the various individual supplier programs. Our sales reps get better value and we get better sales reps……all at no cost to us.

I personally wanted to take a moment to express my sincere gratitude for your work on our program thus far. You have responded to insane deadlines with brainpower, creativity and professionalism rarely seen in this business. Our sales force has even been blown away by your efforts and I have heard comments like, ‘This is the best thing this company has ever done.’ That's amazing feedback and so far we owe a lot of that to your team.

If we stopped the program, it’d be like taking away a big part of who we are.

We are developing customer loyalty, not only with the shop owner and staff but with their extended family through the program rewards like lavish vacations or concert tickets.

There are many suppliers in this industry so; it all comes down to longevity and personal trust. The employees of Loyaltyworks have always demonstrated that they cared about me and my operations and are willing to go the extra mile.

Chance ProRewards has been well worth the minimal investment by helping us maintain relationships with our contractors and keeping us top of mind across all our product categories. I’ve already had several contractors shift more business to us simply because of the program. In fact, I recently heard from one contractor who had been purchasing his Kitchen and Bath products from a competitor who he shared a close relationship with. He told me he was switching his Kitchen & Bath purchases to us because of the greater value he would receive in our program.

Our program with Loyaltyworks is the easiest for us to work with and for the salesmen to use; gives us the value we are looking for; and has the backing of our customers. This was not the case with direct cash payments or credit card programs… And the staff at Loyaltyworks continuously strives to make our program better. They have all of the resources that a large conglomerate has, but are willing to roll up their sleeves and listen to our needs. They then solve our issues without delay.

After switching from our previous vendor of 20 years, the change in what the system a can do and the customer service level has been extraordinary.

Our Rewards Program through Loyaltyworks has been well received by our customers. The service provided is first class all the way. Many of our customers have utilized the "Uniquely Yours" option for everything from boats to remodeling their kitchens. Its an offering that really makes our Rewards Program stand out.

We agreed to the program because we thought it could deliver results. And we were right.

Siemens put its Power Distribution Power Division loyalty program out to bid to all the major national incentive companies and we chose Loyaltyworks (LW). LW impressed us – they listen, they were the most responsive, and they have the best customer experience, the latest technology and they had the best price. This is a very complicated program with many subsets. Most companies did not have the hierarchical technical capabilities we need, or the flexibility of the promotion set-up. To further complicate the issue we had a short 30 day setup goal. LW has walked with us step by step and we have succeeded all of our goals .They are honest, hardworking people that sincerely care about us reaching our goal and I recommend them heartedly.

We have an awards program called Legend Rewards that Sarah Smith handles as our account rep. I just wanted to mention to you both how much we’ve enjoyed working with Sarah who is not only conscientious and very capable but also personable and professional in all our dealings. I in particular have appreciated her responsiveness to our inquiries and her constant cheerful help as we deal with administrative problems or questions. What I most value most is the assurance that she will provide a prompt, timely answer to my questions so we can get back to our customers quickly with a solution. I’ve had customers say that they are impressed and very gratified by how quickly we are able to resolve any problems or questions. That’s due in large part to Sarah’s collaboration and insights. It’s been a great experience for us. We are very glad to have her in place as our account rep. We also commend you on the program itself. It’s been a big success with our customers. Not only does it make them feel special but is definitely an incentive for some of their purchase considerations with us. This is especially true for our more expensive equipment such as our truckmounts where a single purchase can set them up to buy more equipment as well as other merchandise through the program. We can hear the excitement in their voices when they call. It definitely resonates with them.

From sales to support, the team has been fantastic. I would recommend your company and product to all organizations. From the onset, the team ensured that I met my launch goals and then followed through to ensure that participants had a good experience. I was able to significantly lower administrative time and costs while improving the customer (our field sales reps) experience. I would give this company an A+!

One reason we chose Loyaltyworks as our partner was for the quality and diversity of its awards.

Thank you for all you do. Our retention is a lot better since we started with your loyalty program.

The program has yielded a substantial customer database, increased sales, and has served as a powerful communications vehicle.

After almost three years, our dealers tell us they buy more from us now because of the program than they used to. They admit to giving us the first look when buying parts. That was not the case before we started the program. In fact, our sales have increased 75% and some of that is because of the points program. I am happy with the results and plan on a long relationship with Loyaltyworks.

In today’s economy, we constantly look for new marketing strategies to further enhance our business. Steve and his Staff lead us down a path of new and innovative ideas. From our own personal program, that is customized to our Customers needs, we now have the tools that set up apart. We at Leggett are excited to have Incentive Solutions on our Team.