Loyalty360 is the unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. From their introductory individual memberships to their top Premium tier, their members are provided with the exposure, certification, and exclusive content they need to continue their path to true customer centricity.
"Marriott leveraged the technology that has proven to be vital to customer loyalty success, most notably social media."
"According to Gold’s, a cardinal sin of customer engagement today is for brands to respond to customers, tell them they will fix something, and then fail to follow through."
"Harlequin always knew how many units it sold at each of their retail distribution channels. Now it knows who is buying, as well as how much, what, and where."
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