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    4.7 / 5.0
    Customer References18 total
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    CFI Group is a global leader in citizen, employee, and customer satisfaction measurements. Using research experts and their patented approach, they go beyond measurement to deliver solutions. CFI Group provides technology and services to leverage customer feedback insights that drive financial performance. Actions that drive loyalty and revenue. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in the federal government. Using its patented technology and top research experts, CFI Group helps agencies improve the citizen experience with the federal government.

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    Customer References11 total
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    Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.

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    Hypercontext is on a mission to make better managers, helping them juggle their team activities while coaching good management habits. They help turn “meh” one-on-ones and team meetings into high-leverage opportunities that get the most out of a team while building trust. Operating as a remote-first team, Hyperconteext has changed the way over 100,000 managers engage their teams, one meeting at a time.

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