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Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.
Loyalty360 is the unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. From their introductory individual memberships to their top Premium tier, their members are provided with the exposure, certification, and exclusive content they need to continue their path to true customer centricity.
TalkToTheManager launched in 2012 as a service to help business owners, and they're proud that they've grown to serve so many great customers all over the US and Canada. TalkToTheManager allows business owners to get anonymous comments from customers by text message (with the ability to respond) in order to address issues, make service and facility adjustments, and improve service before a bad experience becomes a bad review.
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