“When we returned to our customers 6 months down the line, we often experienced that they hadn’t really worked with the techniques in the long term. We wanted to make the learning more memorable and give them more and better tools (such as video, exercises, and downloads) than they would get on a regular physical training day.”
”Normally it is very difficult to follow up on behavioral changes. But now we are able to follow up closely because we can see who trains, and we can see how much they train. We can address the needs of the local country managers by saying: ‘Okay, if you really want this change, then your team needs to use the training programs actively.’ This is a huge advantage.”