LANSA is a leading provider of mobile and desktop application development tools, modernization solutions and integration software. LANSA's powerful suite of cross-platform development tools lets organizations overcome the complexity inherent in creating and maintaining business applications. LANSA’s integrated tool set is also the technology foundation for a wide range of business solutions from LANSA and over 300 Business Partners. Established in 1987, LANSA supports thousands of companies around the world with its products and services.
Testimonials & Customer Reviews are helpful for prospects trying to understand how similar business needs may have been addressed by LANSA. Browse the list below to see how LANSA has worked with different customers.
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Using Visual LANSA to essentially re-work the tasks of the Supporter Care team has led to that rare thing: IS customer satisfaction. It has generated all sorts of efficiencies within the team and improvements to supporter interaction. The impact on the existing IS infrastructure and dependent systems was minimal, keeping the costs in check. It has been a real pleasure to be involved in such a warmly received and smoothly implemented project.
Now that it has been established that the existing IBM i Supporter Care system is essentially sound and that with LANSA it can easily and affordably be extended with new Windows functionality, many more ideas for other improvements are starting to pop up.
What the new system does is not only providing more time, but providing more quality time. We spend less time on administrative matters and have more time for warm meaningful conversations. That results in a better experience for the supporters and therefore they are more likely to stay engaged with the NSPCC. That's the biggest benefit.
We can now action the supporter's query immediately, but also have time to engage with them and explain how their donations are put to use. When they call, for example to change their contact preferences that may be the first and only opportunity we have to talk with them. Do they know how their donation is helping? Have they thought about leaving money to the NSPCC in their will? If we just said ‘Yes, we have changed your details' and nothing else, we may lose them. It's all about keeping supporters engaged, and together with LANSA we have developed a solution that really helps us to do that.