KPIT is a global technology company specializing in providing IT Consulting and Product Engineering solutions and services to Automotive, Manufacturing, Energy & Utilities and Life Sciences companies. Together with its customers and partners, it creates and delivers technologies to enable creating a cleaner, greener and more intelligent world that is sustainable and efficient.
"Juniper Networks wanted to increase customer satisfaction levels through a superior customer support solution that enabled faster resolution, more accurate issue routing, better case management and increased agent productivity. KPIT helped them achieve this goal with a modernized platform that expanded their capabilities and integrated case handling across all online and offline support channels."
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