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Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. Using real-time digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.
"It gives pride to the staff that they are taking care of the guests personally via texts. It shows that we care, and a personal connection is created via texting …
"Having the information automatically populate in Kipsu from OnQ not only makes it easier on our front office team, but there's also less room for typos and miistakes, so the …
“It is the whole reason we are here, interacting and understanding the customer experience all the way through their journey so that was our perspective and that aligned really well …
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