“Kipsu has been an integral part of our hotels’ success for years. We launched the program in six properties in 2014 and have since implemented it in 20+ more. We have seen success with Kipsu across all brands and hotel sizes within our portfolio. Our employees communicate with our guests more efficiently because guests can make simple requests or ask questions via text, instead of calling or waiting in line at the front desk.Guests appreciate how easy it is to reach hotel personnel via SMS text without having to download an app, which is reflected often in comments via social media and service scores. The support staff at Kipsu is second-to-none, and always willing to assist at any time, even on short notice. Overall, we are extremely happy with the service and will continue to use Kipsu at our hotels for years to come.”