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We have so much more reporting data. We’re still working on adherence rates but have already seen an increase. Using Genesys scheduling encourages our agents to adopt other features, such as checking their average handle time as well.
We never really understood how to go about deploying Genesys WEM or where it could deliver the biggest benefits. Fortunately, Kerv has experts who do and they were only too willing to invest time sharing their knowledge and getting us up the learning curve.
Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates …
Claranet are experts in modernising and running critical applications and infrastructure. One of only five companies in the world to have all three audited Managed Service Provider certifications from the …
Ensono delivers complete Hybrid IT solutions and governance, from cloud to mainframe, tailored to each client’s journey. Ensono supports your business outcomes with purpose-driven innovation. Ensono invests millions of pounds …
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