Kaizo provides a unified, actionable, integrated Workforce Performance Management platform for the world's largest remote-working population, customer support. It uses gamification and AI to improve operational efficiency, individual productivity, and team engagement. It’s available on top of an organization's system of record out of the box such as Zendesk's App Marketplace where Kaizo is one of the top 10 rated customer support apps based on user feedback.
“It was two birds with one stone. Our two main issues of lagging and inaccurate data were solved with the weighted performance scorecards’ instant insights.”
“When it started happening regularly we thought, ‘Ok, are there fewer tickets coming in. Upon review, we actually had received 1000 more tickets than the previous month.”
“Before Kaizo, I spent 3-4 hours, going through agents metrics, putting them into spreadsheets and comparing them each day.”
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