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Kaizo provides a unified, actionable, integrated Workforce Performance Management platform for the world's largest remote-working population, customer support. It uses gamification and AI to improve operational efficiency, individual productivity, and team engagement. It’s available on top of an organization's system of record out of the box such as Zendesk's App Marketplace where Kaizo is one of the top 10 rated customer support apps based on user feedback.
“Agent personal goal-setting saves me 3-5 hours a week on metric analysis and planning. Both parties come into 1:1 meetings informed and educated on where to improve.”
“Before Kaizo, I spent 3-4 hours, going through agents metrics, putting them into spreadsheets and comparing them each day.”
“When it started happening regularly we thought, ‘Ok, are there fewer tickets coming in. Upon review, we actually had received 1000 more tickets than the previous month.”
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