"With nearly 16,000 users, 2,500+ projects, and 1.3+ million issues, we're using Atlassian products at huge scale in the services industry."

"Setup and customization took less than a day, and within 48 hours, our clients were submitting tickets via Jira Service Desk."

"Having Jira Software and the Jira Service Management setup gives me the confidence that I can forward a query to someone and it’ll be picked up and dealt with.”

“The richness of information stored is the main benefit. Jira is a key critical thing to answer customer questions and address customer requirements.”

"Ultimately, the fact that Jira allows SAF to work smarter means more Montana foster care youths get laptops and the supplies they need to pursue their dreams of higher education."

"To see what’s going on underneath the covers – that will be lovely. And Jira can help us set resources for the team and also set expectations for the business. As I’m a liaison with the end users, I want them to be a lot more engaged and a lot …

“No code should be committed to the source repository unless there’s a Jira issue attached to it.”

"There is a single instance of Jira used for working with all Siteworx clients. Most clients use a single project, but some use more. There are currently over 100 projects with thousands of issues. Siteworx likes to keep a streamlined instance with up-to-date versions and plugins. The current instance has …

“it would be nice to see the history on my source code.”

“I was really struggling to see what the bigger picture looked like. It just made me and my team frustrated because it was so difficult to keep the scope and plan of releases aligned. Our Jira Software issue lists were way too long, so all anyone could easily see was …

"Of course we all try to avoid it, but sometimes an effort gets resized; this could be due to new customer requirements or if the tech team unearths a roadblock. At that point, most often, everything after gets pushed back. With Portfolio for Jira, it’s really easy to update my …

"Since all the teams were already using Jira Software, it’s not like we had to maintain two different systems to report on the status of multiple teams. As long as people are updating their Jira tickets, then the plan in Portfolio for Jira is updated as well. It was better …

"Atlassian tools have become key to our teams. We can't afford downtime or latency. We need around the clock access without compromising performance."

"The amount of support and the level of urgency from the Atlassian team was awesome. Nothing was ever too much, and they far exceeded our expectations."

"It was nice being so close to fast-moving development of the migration tools. A dedicated team is a really nice thing to have. I wouldn’t change a thing."