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ipSCAPE Case Studies

  • Leading Australian Multi-national Investment Bank - Customer Case Study

  • Healius achieves 80% reduction in costs through ipSCAPE

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    4.7 / 5.0
    Customer References73 total
    About

    DialedIn is a leading provider of contact center solutions. DialedIn’s software products and highly trained team help businesses of all sizes to streamline their operations and improve their overall customer experience. DialedIn’s cloud-based platform is designed to be flexible and scalable, allowing our clients to easily customize their call center solutions to meet their unique needs. Whether you need inbound or outbound calling, multichannel support, or advanced analytics and reporting, we have the tools to help you succeed. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead of the curve. We believe that by working together, we can help businesses achieve their goals and build long-lasting relationships with their customers. If you’re looking for a reliable, cost-effective contact center solution, it’s time to get DialedIn so we can help your business thrive!

  • Reference Rating
    4.7 / 5.0
    Customer References60 total
    About

    Liveops is a premier provider of flexible, scalable customer service solutions, revolutionizing the way businesses deliver exceptional customer experiences. With a nationwide network of experienced independent contractors, Liveops connects brands with skilled professionals who provide empathetic, personalized service across a range of industries, including healthcare, retail, insurance, and financial services. Liveops specializes in tailored customer support, from inbound and outbound sales to customer care and crisis response. Our flexible model allows companies to adapt seamlessly to fluctuating demand, ensuring efficiency during peak periods and emergencies alike. Powered by cutting-edge technology, Liveops offers secure, compliant solutions that meet the rigorous needs of regulated industries, while maintaining the human touch that customers value. With over two decades of experience, Liveops is committed to helping businesses succeed by combining people-powered service with innovative tools. Our approach delivers measurable results, such as improved customer satisfaction scores (CSAT), faster resolution times, and optimized costs. Choose Liveops to future-proof your customer service and elevate your brand’s reputation with unparalleled agility and reliability.

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    4.7 / 5.0
    Customer References310 total
    About

    Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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