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"As we grew the contact center team, we realized that manually listening to calls wasn’t cutting it. Invoca helped us scale that process — its AI gives us a nice tight report of who's performing, who's underperforming, and where we need to make adjustments. It’s helping us develop our agents …
"Invoca's AI helps us track that our agents are speaking empathetically to our callers, even though we don't have a set script."
CallRail provides call tracking and analytics to more than 100,000 companies and marketing agencies globally. CallRail’s intuitive software helps data-driven marketers optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. Trusted by more than 180,000 …
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