"Inviqa fully met our needs, and a lot more besides! Our most important content is now found, reviewed, and communicated from a single source of truth."

"The experience design team at Inviqa is simply an extension of the Virgin Trains team – our right hand when it comes to digital."

"Trying to create this process was incredibly complex – a bit like hitting a moving target. The experience design team helped find the answers to a lot of difficult issues and designed a service ready to be deployed into the real world."

"At the end of this process we have a sustainable, scalable platform - a platform we’re confident in and something that can deliver features for the business."

"The experience design team ran research on the concourse with our colleagues and customers to find out their needs. This was like seeing an MVP of the Alexa Skill."

"The Inviqa team was supportive all the way and always thinking one step ahead. They were committed to helping us achieve our business goals and to making the project a success."

"Charities have told us it’s a much better experience for donors, and we can certainly see this from the uplift in donations."

"We invited the experience design team to work with us on an ongoing basis to ensure that user experience was designed in from the start. Their enthusiastic input has produced some great results."

"With such a large volume of people coming on-board so quickly, one of my concerns was that team maturity would be heavily diluted and potentially take a long period to recover."

"Inviqa has helped us prioritise our digital investments and gain a clearly-documented systems overview. We now have the recommendations and strategy we need to start modernising our systems so that they work more efficiently for the business."

"With Inviqa’s help we’ve been able to re-think our core sign-up journeys and provide a superior user experience. We've demonstrated the value that customer insight and experience design brings to SSE."

"The team at Inviqa have been fantastic to work with. The whole project was run remotely and the team made great use of online collaboration tools and kept the sessions really engaging. They worked closely with our in house design studio, and with our other digital suppliers – they really …

"We were looking for a results-driven user research agency. Inviqa gathered unparalleled insight into our users, using this to build a customer experience strategy and website that far exceeded our expectations."

"The theatre experience used to begin on the stage; now it starts online. Today, your website is the starting point of your overall brand experience and a destination that sets the tone for what customers will experience at a performance."

"It was in our interests to find a consultant with a pragmatic approach to technology, as well as experience in addressing business needs with the right digital solutions. We found that partner in Inviqa."