"Inviqa has been key to raising site performance to the high standard we need to drive continued online growth. The biggest lesson has been that you don't have to spend a lot of budget to make a big difference."

"Trying to create this process was incredibly complex – a bit like hitting a moving target. The experience design team helped find the answers to a lot of difficult issues and designed a service ready to be deployed into the real world."

"With such a large volume of people coming on-board so quickly, one of my concerns was that team maturity would be heavily diluted and potentially take a long period to recover."

"We are thrilled with our strong performance over the cyber weekend. This is a testament to the hard work we have been doing over the last year in improving our product offer and mix and the performance of our platform."

"At the end of this process we have a sustainable, scalable platform - a platform we’re confident in and something that can deliver features for the business."

"The experience design team ran research on the concourse with our colleagues and customers to find out their needs. This was like seeing an MVP of the Alexa Skill."

"The experience design team at Inviqa is simply an extension of the Virgin Trains team – our right hand when it comes to digital."

"The music industry may look glamorous, but it can be a very complicated environment. Inviqa demonstrated their understanding of the complexities and gave us the confidence to move forward."

"The Inviqa team has an unrivalled ability to understand our business and user needs. Thanks to their capabilities in business strategy, experience design, and digital product development, they're ideally placed to support our digital transformation."

"The experience with Inviqa has been very good. Our client partner Ady very quickly grasped the key elements of the project and, together with the team, delivered the product in the tight timeframe. We’re now enjoying a purpose-built platform that’s bringing in business."

"The experience design team got under the skin of the museum quickly to understand how we work. Their approach is grounded in research, so that really helped them navigate a complex stakeholder landscape very effectively."

"Digital is the best way to convey the excitement of being at the physical ground to a global audience. Inviqa understood this from the outset and challenged us to explore the motivations and business reasoning behind every decision we made."

"We were looking for a results-driven user research agency. Inviqa gathered unparalleled insight into our users, using this to build a customer experience strategy and website that far exceeded our expectations."

"One of the reasons we designed The Pool as mobile-first, and then built it up, is that everything we do, we do with our users in mind."

"With Inviqa’s help we’ve been able to re-think our core sign-up journeys and provide a superior user experience. We've demonstrated the value that customer insight and experience design brings to SSE."