"Digital is the best way to convey the excitement of being at the physical ground to a global audience. Inviqa understood this from the outset and challenged us to explore the motivations and business reasoning behind every decision we made."

"Inviqa taught us the concept of getting the product out there quickly and using data to guide further development. This is a real step change in our thinking; we’ve learned to focus on business goals and users over functionality and features."

"Inviqa has been key to raising site performance to the high standard we need to drive continued online growth. The biggest lesson has been that you don't have to spend a lot of budget to make a big difference."

"The experience design team ran research on the concourse with our colleagues and customers to find out their needs. This was like seeing an MVP of the Alexa Skill."

"The experience design team at Inviqa is simply an extension of the Virgin Trains team – our right hand when it comes to digital."

"When planning the developer portal, we needed a solution that was flexible, allowed us to grow organically, try new ideas quickly, and easily add new features and components as required."

"Open source and digital trump buying one big IT box."

"We have good personal relationships with Inviqa. They are easy to work with and they have been very proactive, feeding into our processes – how we test, how we develop, how we integrate with the hosting platform. Everything is tried and tested and so efficient. It’s a great relationship."

"From the outset Inviqa was focused on helping us achieve our strategic goals and become a digital-first organisation. I’d wholeheartedly endorse them."

"Inviqa has helped us prioritise our digital investments and gain a clearly-documented systems overview. We now have the recommendations and strategy we need to start modernising our systems so that they work more efficiently for the business."

"With such a large volume of people coming on-board so quickly, one of my concerns was that team maturity would be heavily diluted and potentially take a long period to recover."

"Charities have told us it’s a much better experience for donors, and we can certainly see this from the uplift in donations."

"With Inviqa’s help we’ve been able to re-think our core sign-up journeys and provide a superior user experience. We've demonstrated the value that customer insight and experience design brings to SSE."

"The team at Inviqa have been fantastic to work with. The whole project was run remotely and the team made great use of online collaboration tools and kept the sessions really engaging. They worked closely with our in house design studio, and with our other digital suppliers – they really …

"The theatre experience used to begin on the stage; now it starts online. Today, your website is the starting point of your overall brand experience and a destination that sets the tone for what customers will experience at a performance."