"The key benefits of using FirstSTEP® reside in its simple, intuitive-yet-powerful methodology. In a merger situation, ‘best practices’ are crucial. Developing the processes to support those practices is an absolute necessity. The quick learning curve for FirstSTEP allowed members of our team to rapidly and fully get involved in the …

"A key component of the initiative, and a primary tool for the CoE and the business in general, was a powerful technology that allowed us to model in a collaborative environment and easily validates the work with process owners. Using the Interfacing’s Enterprise Process Center® (EPC), we modelled processes from …