“Due to the pandemic, our member support staff spent significant time answering basic questions and could not spend time with members providing individual assistance. We didn’t want to just increase our number of staff. So, we were exploring a solution that would help us resolve member support bottlenecks, manage the …

“Referrals from peers were really important. We spoke to several vendors but the roadmap and the solution were not robust and they did not have turnkey capabilities. With numerous out-of-the- box solutions and omnichannel capability, interface.ai was a clear winner.”