“I think what other changes we could have made instead of using Artificial Intelligence? Increasing staff or using different methods of communication would be a potential consideration but better understanding of what our members prefer is what led us towards here.”

"SIA is the perfect example of groundbreaking banking application in Artificial Intelligence and Conversational Banking. It will enhance customer service several notches above and interface’s expertise in the conversational banking domain helped build SIA as a superior chatbot in the global banking space."