“As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most traditional customers or the most digitally savvy, it’s important that we introduce self-service experiences that make customers feel just as safe as walking into a branch.”

“Through the Digital Customer Service Project, there is so much weight that has been lifted off both the contact center agents and the customer through a digital-first approach that prioritizes self-service. Since the implementation of AI, customer wait times on the phone have decreased by 15-minutes. And on the web, …