Intercom

Premium
Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

Show more
  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4319 reference ratings
4.7/5.0 (4319)
  • Winter 2026 Market Leader User Onboarding Software
  • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
More Awards

More from Intercom

Featured Testimonials

  • “Since adding live chat, we’ve increased monthly leads from our website by 27%. The ROI has been huge!”

  • "Custom Bots have been super successful for us, judging by the revenue booked through Intercom, which has increased by 600% in less than a year."

  • "When I joined the team, we were using Drift. I lobbied to make the switch to Intercom because of its superior UX and automation capabilities."

Featured Case Studies

  • Spendesk decreased their first-response time by 80% in six months

  • Qonto achieves 95% CSAT while growing its customer base at pace

  • FitBark - Customer Case Study

Featured Customer Videos

  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)
  • Why Anthropic chose Intercom’s Fin
  • Rebag - Customer Success Story (Geronimo Chala - Chief Consumer Officer)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.