Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4454 reference ratings
4.7/5.0 (4454)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "The great thing about Intercom is that the solution grows with us. The needs we had in the past have been met, and the new features that Intercom regularly releases …

  • “We’re in a world where lots is changing and we’re still learning about AI. The most important thing I would express to other CX leaders is that it’s crucial to …

  • "My perception of what Fin could do completely changed. It went from being just another bot to something we could trust – smart enough to learn fast, pick up nuance, …

Featured Case Studies

  • Code for America uses conversational support to show up with empathy for …

  • How Housecall Pro leverages live chat & automation for growth

  • How tado° shut off phone support and shortened its overall first-response time …

Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • How Consensys scaled secure support with Fin AI  Agent
  • Rebag - Customer Success Story (Geronimo Chala - Chief Consumer Officer)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.