Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Customer Messaging Software

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4540 reference ratings
4.7/5.0 (4540)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "Resolution Bot has been a tremendous help to our team. It’s saving our customers 3,600 hours per month with its instant answers."

  • “The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company …

  • "Having our Support and Customer Success teams working in a single platform saves us a lot of time and makes it easy to create strong experiences for our customers."

Featured Case Studies

  • Baremetrics increases annual billing by 30% using Intercom targeted messages

  • Databox generates 40% more revenue with Intercom's Fin

  • Miss Group manages over 1 million conversations and keeps first-response times under …

Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • How Consensys scaled secure support with Fin AI  Agent
  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.