Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4508 reference ratings
4.7/5.0 (4508)
  • Summer 2026 Market Leader Live Chat Software
  • Winter 2026 Market Leader User Onboarding Software
    • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
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Featured Testimonials

  • "Intercom is how we ensure that we reach customers in exactly the right way and at exactly the right time. From the moment a customer logs in, everything is relevant."

  • “The automated lead qualification saves us countless hours prioritizing leads without compromising the customer experience. It’s everything we need to move fast and maximize website traffic.”

  • "Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically."

Featured Case Studies

  • Grover reduced first-response time by 79% with bots and automation

  • Code for America uses conversational support to show up with empathy for …

  • How Put.io Proactively Supports Customers with Intercom

Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • Why Anthropic chose Intercom’s Fin
  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.