Intercom

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Read 194 Intercom reviews and testimonials from customers, explore 97 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3959 reference ratings
4.7/5.0 (3959)
  • Market Leader 2025 2025
    Winter 2025Market LeaderDigital Adoption Platforms
  • Market Leader 2025 2025
    Fall 2025Market LeaderConversational Marketing Software
    • Market Leader 2025 2025
      Summer 2025Market LeaderLive Chat Software
    • Market Leader 2025 2025
      Winter 2025Market LeaderUser Onboarding Software
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Featured Testimonials

  • "We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

  • "We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!"

  • “We’re in a world where lots is changing and we’re still learning about AI. The most important thing I would express to other CX leaders is that it’s crucial to have the right partners alongside you to teach you what you need to know to be successful in this world.”

Featured Case Studies

  • Droplr strengthens their connection with customers across the user experience

  • How Put.io Proactively Supports Customers with Intercom

  • How Numan scaled safe, AI-first support with Fin AI Agent

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 194 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 97 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.