Intercom

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Read 182 Intercom reviews and testimonials from customers, explore 89 case studies and customer success stories, and watch 4 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3751 reference ratings
4.7/5.0 (3751)
  • Market Leader 2025 2025
    Winter 2025Market LeaderUser Onboarding Software
    Press ReleaseReport
  • Market Leader 2024 2024
    Winter 2024Market LeaderDigital Adoption Platforms
    Press ReleaseReport
    • Market Leader 2024 2024
      Fall 2024Market LeaderConversational Marketing Software
      Press ReleaseReport
    • Market Leader 2024 2024
      Summer 2024Market LeaderLive Chat Software
      Press ReleaseReport
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Featured Testimonials

  • "With email, you can give customers the documentation they need with some insights into how the feature works, but nothing beats actually having them try it out for themselves within the product."

    Thibaut DavoultHead of Growth

  • "We’re getting more leads into the top of the funnel using Intercom. Proactively messaging leads who are on our site has essentially found money for us.”

    Kyle BastienSenior Sales Trainer

  • "We were looking for something far more effective, and that’s where we found Intercom."

    Andrew BaylisHead of Live Ops and Support
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Featured Case Studies

  • Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support

    Pierre-Camille HamanaChief Executive Officer and Founder

  • Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging

    Harry LloydHead of CRM and Merchandising

  • How Envoy accelerates lead volume through Intercom

    CathyLee McNeillAccount Development Representative Manager
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Featured Customer Videos

  • Play Video
    Geronimo ChalaChief Consumer Officer
  • Play Video
    Isabel LarrowProduct Support Operations
  • Play Video
    Wayne StewartHead of Customer Service and Support, Cloud Growth, DevOps & IT
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Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 182 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 89 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 4 businesses chose Intercom.

FeaturedCustomers has 1,813,727+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.