Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.
"I’ve come over to this side and embraced chat because it’s fast, it gets stuff done, and it gets the customer up and running."
"Before implementing Fin AI Agent, each team member handled 1,200 tickets monthly. Now, Fin has reduced ticket handling by 60% and responds to 6,000-7,000 tickets each month."
"A key value differentiator of Intercom compared with Zendesk was its ability to offer proactive and self-serve support capabilities."
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