Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4211 reference ratings
4.7/5.0 (4211)
  • Winter 2026 Market Leader User Onboarding Software
  • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
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Featured Testimonials

  • "I've used Zendesk in the past. Intercom is easy to use, the UI is good and the features are well integrated. It brings our inbound and outbound comms together to …

  • “Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

  • "The most significant benefit of Intercom for us is undoubtedly the transparency it brings to our customer service."

Featured Case Studies

  • Link management platform, Bitly, rolls out a better platform with Intercom

  • How Envoy accelerates lead volume through Intercom

  • How Gamma supports 50M users with 20 agents and Fin

Featured Customer Videos

  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • How Consensys scaled secure support with Fin AI  Agent
  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.