Intercom

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Read 192 Intercom reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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Customer Rating Review Scorebased on 3836 reference ratings
4.7/5.0 (3836)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
  • Market Leader 2025 2025
    Winter 2025Market LeaderUser Onboarding Software
    • Market Leader 2024 2024
      Winter 2024Market LeaderDigital Adoption Platforms
    • Market Leader 2024 2024
      Fall 2024Market LeaderConversational Marketing Software
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Featured Testimonials

  • "Since implementing Fin, it's really helped us to bring our customer service to the next level."

  • "Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%."

  • "Knowing that there’s someone with you and on your side when you’re facing tough times can have such an impact."

Featured Case Studies

  • Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

  • Tradeshift Increases Sales Opportunities By 32% With Proactive Live Chat

  • Stuart using Intercom to engage and proactively support their clients at just the right time

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 192 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.