Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 195 Testimonials View
  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4253 reference ratings
4.7/5.0 (4253)
  • Winter 2026 Market Leader User Onboarding Software
  • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
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Featured Testimonials

  • "Before implementing Fin AI Agent, each team member handled 1,200 tickets monthly. Now, Fin has reduced ticket handling by 60% and responds to 6,000-7,000 tickets each month."

  • "We've tried every automated marketing tool out there. Only Intercom makes us feel closer to our customers."

  • "Intercom has been a game-changer for us at Azazie! With their powerful AI, workflows, and tools, we've seamlessly scaled our operations without the need to double our team size. Meeting …

Featured Case Studies

  • Perimeter 81 generates 218% more leads with Intercom

  • Code for America uses conversational support to show up with empathy for …

  • Atlassian powers sales and support at scale with Intercom

Featured Customer Videos

  • Amplitude - Customer Success Story (Craig Vincent - Head of Global Success Programs)
  • Atlassian - Customer Success Story (Wayne Stewart - Head of Customer Service and Support, Cloud Growth, DevOps & IT)
  • Rebag - Customer Success Story (Geronimo Chala - Chief Consumer Officer)

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.