Intercom

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Read 195 Intercom reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 6 customer videos to see why companies chose Intercom as their Conversational Messaging

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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  • 96 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 4366 reference ratings
4.7/5.0 (4366)
  • Winter 2026 Market Leader User Onboarding Software
  • Winter 2025 Market Leader Digital Adoption Platforms
    • Fall 2025 Market Leader Conversational Marketing Software
    • Summer 2025 Market Leader Live Chat Software
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Featured Testimonials

  • "We use Intercom across every part of our business. We’re a small team, but Intercom helps us grow our customer base while scaling our headcount thoughtfully."

  • "When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to …

  • "Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them."

Featured Case Studies

  • Scaling smart in a regulated world Inside MONY Group’s AI transformation

  • Pippa builds a successful podcast platform with the help of Intercom

  • How Synthesia meets the needs of a fast-growing customer base with Intercom's …

Featured Customer Videos

Additional Intercom Information & Resources

Read Intercom Reviews, Testimonials & Customer References from 195 real Intercom customers.

Browse Intercom Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Intercom.

Watch Intercom Customer Videos to learn why 6 businesses chose Intercom.