“Traditional CRM platforms are based on the sales department pipeline model, which doesn’t align with the way leading law firms like Baker McKenzie operate to develop client relationships. With DealCloud, we will have a solution built specifically for our needs giving a single, all-encompassing view of clients, people networks, and …

“Our data capture and circulation process was problematic — we neither captured the information required for a thorough conflicts assessment, nor had the ability to perform quality assurance on our manual processes, We relied entirely on the diligence of our staff and partners to sound the alarm on potential conflicts …