41 innRoad Testimonials

"innRoad provides capabilities and flexibility that we’ve never had before. Our website has more purpose now with the ability to take direct reservations and our 3rd party channels provide more booking options. Since they’re integrated, we can easily limit reservations to our own site during busy times or open reservations to OTAs when we’re slow. We also don’t worry about overbooking anymore because everything is cloud-based and updates immediately. Being able to respond automatically with email confirmations and thank you messages adds to the professional look and feel of our hotel, which is very important since we don’t want guests to think our quality has changed because we’re an independent hotel now. On a personal note, I used to have to drive back to work at least once a week to help with the computer system, now I can do it from my couch or even on vacation like last summer. One minute I was adjusting a folio, the next putting the phone in my pocket and riding a rollercoaster with the kids."

"In the first year, we had a 100% increase in revenue with innRoad and are about to do it again in 2022. The rates module has helped lower our costs and save weeks of time on a seasonal basis."

"I couldn’t be happier with my decision. innRoad has saved us valuable time so that we can spend more time focusing on our guests."

“My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner.”

"I was looking for a PMS system that would make it easier for us to focus on direct bookings and an easier overall platform. innRoad helped with rate changes and online bookings. 90% of online bookings came from OTAs before innRoad. Now 55% of online bookings come from OTAs and 45% are direct bookings to our website. Data is important to us which is another reason we chose innRoad so we can see revenue changes and rates easily."