38 Infrascale Testimonials

"Fire-and-forget solution and it has a good portal when I need to dig into it."

"The overall ease of use and ease of management using the dashboard is excellent."

I use Infrascale Backup & Disaster Recovery for disaster recovery and onsite backup from various environments. The interface is user-friendly, adjustments are easy, and pricing is favorable. However, file restores could be quicker. Compared to alternatives, Infrascale suits our needs better. What is our primary use case? We're using Infrascale Backup & Disaster Recovery for disaster recovery and onsite backup from various server environments such as VMware and Microsoft Azure. How has it helped my organization? The benefits of using Infrascale Backup & Disaster Recovery become evident very quickly. You have the solution on-prem and can restore files and servers on-prem as well. You can set up certain virtual machines on-prem if you need them. If a machine goes down or has an error, you can put the machines into the cloud, which is very important if there's a fire or a disaster, where you really have to get the business working again. It's very quick. I saw those benefits immediately; that was one of the reasons we moved certain customers over to the Infrascale solution. They had different solutions in place before and were not happy with the amount of time it took to restore data or perform disaster recovery. We tested it out and ran some server restores before signing the customer up for the solution. It is very important for my organization that Infrascale Backup & Disaster Recovery is available via a single dashboard. I have multiple customers, so being able to see all of them in one single dashboard and drill deeper into the servers is very important for me. Infrascale's unified dashboard has helped me save time. Infrascale's ability to restore data is great, fast, and very efficient. What is most valuable? The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well. I appreciate their pricing; backing up the servers is a breeze, and getting them back up again is a breeze as well. You can perform an on-site disaster recovery within minutes and switch over to a virtual environment or a cloud environment. You can do tests, which I appreciate, to be prepared for a disaster. Overall, I appreciate the product very much. For how long have I used the solution? I have been using Infrascale Backup & Disaster Recovery for over ten years. What do I think about the stability of the solution? There are no problems at all regarding the stability of Infrascale Backup & Disaster Recovery. What do I think about the scalability of the solution? Scalability with Infrascale Backup & Disaster Recovery is great, but you need to keep in mind that if you scale up by a certain number of servers, you might require a new appliance both locally and for the cloud. Their appliances are based on an initial consultation, which considers your server number and projected growth rate. If something happens to increase your growth rate significantly during the contract, you might need to replace the appliance. How are customer service and support? I haven't used their technical support for over a year, which speaks volumes about the product quality, but when I needed support, it was very quick and efficient. They did not escalate it to a second level. All the staff working there are very competent. I know some of them by name since I have worked with them many times, which makes it easier to get support. That support is outstanding; I wish a lot of other companies had their level of support. The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time. With Infrascale support, everything has been great. I would rate their support a ten out of ten. However, I do want to add that in the beginning, their support was not that great. After I mentioned my concerns to my dedicated account manager, they made a lot of changes, and since then, the support has been outstanding. How would you rate customer service and support? Positive How was the initial setup? The initial deployment of Infrascale Backup & Disaster Recovery was very easy. It took about two hours to set it up for all the servers. You can subsequently refine your backup timeframe and retention afterward, but the initial setup to get backups in place is a very quick process. What about the implementation team? Everything for setting up Infrascale Backup & Disaster Recovery was done by us. We had someone from Infrascale assist us with the appliance setup, but the rest was done by just one person. You don't need a team for that. What's my experience with pricing, setup cost, and licensing? I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say they need to negotiate the price and understand how the pricing model works. There were a couple of hiccups during our initial signup regarding the price. For instance, if you back up servers with a certain schedule and retention, it can get expensive if you want to maintain that retention for a long time. Keep in mind, if you change from one provider to another, you have to keep the prior backup in place to retrieve older data. So, when you start with Infrascale, you basically start from scratch with your backups, meaning that you could lose access to anything older than the retention time set with Infrascale. Which other solutions did I evaluate? Before moving to Infrascale Backup & Disaster Recovery, I evaluated two or three other products, but Infrascale just came out as the top choice for us. We checked Datto before deciding on Infrascale Backup & Disaster Recovery. Datto had a very difficult way of invoicing and billing. They didn't really have a fee that included everything from restoring to tests; they had all these little additional fees, which were too cumbersome to keep track of.

"Our business has grown significantly because our customers are happy with our data protection solution and the cost savings it delivers."

"When I saw that [Infrascale] offered unlimited archiving, I thought that would be perfect for our customer. It was a major selling point to convince us of the service's value."

"Licensing costs were a nightmare. It was an absolute requirement for our next backup system to have unlimited licensing included."

"With Infrascale, backup and recovery is so simple, you’ll never believe you thought it had to be so complex."

"The process to get the customer back up and running was really easy."

"One provider wanted a $100,000 initial investment, Infrascale was one tenth the cost of other providers."

"What Infrascale has to offer now, it allows us to be a true end-to-end solution for companies that are small to mid-size all the way up to top enterprise organizations."

"To date things with Infrascale have been very positive. The support staff is pleasant to deal with and is able to address any issues we encounter. The product appears to be solid, and the customers like it. Our potential for growth with these offerings is huge!"

"Backups are something we have to have a trusted resource for. Now I KNOW the backups are there. They’ve got everything covered."

"Thanks to Infrascale, we’re providing better data protection and recovery services at lower costs for our customers while increasing our margins, creating new streams of monthly revenue and maintaining longer-term engagements due to the ongoing nature of the recurring revenue structure."

“I’m very happy with the Infrascale solution. It’s an easy-to-use solution that functions very well with minimal management from my end. Implementing this solution really frees up my time to work on other critical projects.”

"Before, it was cumbersome, even for a single file recovery. Now it takes all of about two seconds. Those three major recoveries would have taken three to five days with the tape system.”