Infinity Tracking FAQs

    • Who is Infinity Tracking best for - their role(s) within what kind of companies.

      Infinity Call Tracking is suitable for a variety of roles:

      Enterprise businesses - Our platform allows the C-suite and senior executives to make informed business decisions regarding budget allocation, driving revenue, or reducing operational costs.

      Small-to-medium businesses - For small to medium business owners the Infinity Call Tracking solution can be personalised to ensure they’re getting only what they need to level the playing field amongst their competitors.

    • How does Infinity Tracking benefit them?

      Infinity provides clarity on the calls that businesses have with their customers in a wide mix of ways. This includes insight on what led to a call, what happened on a call, and how the relationship progressed after the call.

      Some top line business outcomes include:

      > Optimising PPC budgets
      > Eliminate wasted spend on activities that aren’t driving results
      > Understand overall return on ad spend
      > Rate and understand call activity at scale
      > Improve the customer experience both before and during a call
      > Call deflection

    • How technical do users need to be to use Infinity Tracking's software?

      Infinity data is explained in an easy to understand, digestible, and plain speaking manner. We understand that in order to get the most out of the platform, you need to be able to understand the data you gather from it. We’ve made all of our dashboards easy to comprehend and only speak in plain English to avoid confusion.

    • What makes Infinity Tracking a leader in this space?

      Infinity Call Tracking is a leader in the market because of our innovative creation of the Conversation Analytics suite. This advanced tool grants our customers the ability to analyse the content of a phone call with the purpose of understanding what was discussed. This is done automatically in order to improve customer service, train phone agents, and understand the type of caller that certain marketing channels are attracting.

    • Who are Infinity Tracking's biggest competitors (3-5 companies)?

      DialogTech
      Invoca
      ResponseTap

    • How/why is Infinity Tracking better than those competitors (or most others in their market)? What about Infinity Tracking is unique, stronger, easier, etc.?

      > First European provider to launch a Conversation Analytics suite to help understand the content of a phone call.

      > Encrypted SIP phone calls. The next level in phone call data security.

      > Dedicated customer success team in more time zones than any other provider, who work to understand your business's unique challenges and how Infinity can help solve them.

    • What kind of features can customers expect Infinity Tracking to release in the near future? And longer term?

      .

    • Which popular or common software does Infinity Tracking integrate with?

      Infinity Call Tracking has over 35 software integrations available. The most commonly used are:

      > Google Analytics
      > Salesforce
      > Google Ads

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Infinity Tracking. If it's not simple, use broad estimates or ranges for typical setups.

      From $25 a month, tiers based on volumes for usage elements (minutes, calls, numbers etc.) Billed monthly.

    • Does Infinity Tracking offer a trial or free download available?

      Free trials available on request. Demos available to interested prospects.

    • Does Infinity Tracking offer any kind of training/education for their product?

      We have a dedicated training team who are available to help new Infinity users to learn how to use the platform to the best of its ability. These sessions can be done in-person or remotely.

      We will also be launching “The Campus” which customers can use articles, videos, and FAQs to help navigate the platform.

    • Describe the implementation process and timeline for Infinity Tracking software.

      It depends on what our customer's requirements are. Sometimes a simple installation will be sufficient or a certified consultant would be more preferable for more technical installations. By starting a conversation with us to discuss your specific requirements, we’ll be able to determine the best implementation for you.

    • What are the Infinity Tracking support options? List all.

      Our support options include:
      > Dedicated support team
      > Campus self-serve site
      > Customer success managers
      > Onboarding project managers

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