"From signing the contract to going live with the Call Center Triage it took around 2 months. During the implementation of the Platform the combined teams of Infermedica and PZU Zdrowie provided customizations of the triage logic and conversation scripts. Our main aims were to standardize the call center processes …

"One of the main advantages, compared to the previous solution, is that the Infermedica platform is dynamic. This means the system has a clinical update every 3 months, which makes it more and more accurate and improved with usage. Also, the solution has a solid clinical knowledge base, which is …