Infermedica Testimonials

"From signing the contract to going live with the Call Center Triage it took around 2 months. During the implementation of the Platform the combined teams of Infermedica and PZU Zdrowie provided customizations of the triage logic and conversation scripts. Our main aims were to standardize the call center processes of triaging patients for medical and non-medical operators and to disseminate telemedicine among our patients. We decided to have a 9-month pilot first in order to see if the tool brings benefits to the call center in a way that we expected and assumed it should. We were happy both with the results of the pilot and with the quality of cooperation with Infermedica. After the pilot, we continued using the Call Center Triage solution and moreover - we launched Infermedica’s another product - the Symptom Checker - on our patient’s portal. Now it’s been almost 3 years since our companies work together."

"One of the main advantages, compared to the previous solution, is that the Infermedica platform is dynamic. This means the system has a clinical update every 3 months, which makes it more and more accurate and improved with usage. Also, the solution has a solid clinical knowledge base, which is developed and constantly updated by Infermedica’s team of medical doctors."