Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2. Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy. Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing. Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.
"From signing the contract to going live with the Call Center Triage it took around 2 months. During the implementation of the Platform the combined teams of Infermedica and PZU Zdrowie provided customizations of the triage logic and conversation scripts. Our main aims were to standardize the call center processes of triaging patients for medical and non-medical operators and to disseminate telemedicine among our patients. We decided to have a 9-month pilot first in order to see if the tool brings benefits to the call center in a way that we expected and assumed it should. We were happy both with the results of the pilot and with the quality of cooperation with Infermedica. After the pilot, we continued using the Call Center Triage solution and moreover - we launched Infermedica’s another product - the Symptom Checker - on our patient’s portal. Now it’s been almost 3 years since our companies work together."







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