"We want to empower our officers to do more work in the field. These are evolving aspirations for us and that’s how we want to move forward for the next phase."
“The forms have eliminated a huge amount of officer time that would have typically been spent processing and filing pieces of paper manually – it’s all automated now. Our officers can get on with the job of determining the applications rather than having to do the administration before getting to their day job. For citizens, they can do their applications and renewals anytime, from anywhere, as long as they have an internet connection – they can do it on their smartphone, their computer, laptop or their tablet. Idox’s back office software is also there to support the whole process – its robust, it works, it does what we need it to do and it’s scalable.”