“With the system in place for more than three years, we are more than happy with its decisions and the resulting revenue increase. The best example would be how we had optimised transient business using IDeaS and achieved an additional revenue uplift of six percent in the first six months …

“Prior to Smart Space, we had trouble understanding why we weren’t achieving our meetings and events revenue targets. Now, we can quickly determine if it’s a demand issue or a conversion issue based on the available inquiry data displayed in the tool. It’s given us the insights we needed to …