iCIMS has more than 5,000 customers worldwide, including 40% of the Fortune 100. By the end of 2022, iCIMS processed over 180 million applications and supported over 6M hires. At the beginning of 2023, iCIMS had 2.7M global platform users and over 500M candidate profiles.
The company supports customers of every size, hiring type and industry—with a significant presence in healthcare, manufacturing, technology, retail, and business services. About a quarter of iCIMS’ customers are enterprise (more than 2,500 employees), with the remainder falling into the mid-market range (100–2,499 employees).
iCIMS has long-term relationships with some of the world’s best-known companies, including Samsonite, Spirit Airlines, Enterprise Holdings, Tiffany & Co., Rite Aid, Eddie Bauer, Foot Locker, 7-Eleven, QuickChek, JPL (Jet Propulsion Laboratory (NASA)), Siemens, Johnson & Johnson, and Dollar General. Recently, well-known brands such as Indeed, Ulta Beauty, The Cheesecake Factory, and UPS joined the iCIMS community.
At iCIMS, we empower leaders to build a winning workforce using the world’s leading Talent Cloud. Our award-winning platform delivers at every step of the talent continuum, empowering you to attract, engage, hire and advance world-class talent.
Users do not need to be technical because iCIMS is intuitive to use. It is expressly designed for recruiters and human resource professionals to configure themselves or with the help of iCIMS’ customer support team. Unlike most technology solutions, iCIMS does not require customizations by IT/consulting support that typically create an additional cost for clients.
iCIMS maintains focus on globalization and the support of enterprise-level organizations with multi-division, high volume, international, and other complex hiring needs. With its growing scale and ability to effectively support customers regardless of their size, iCIMS has access to data that represents the full spectrum of talent acquisition and can help organizations make smarter, more efficient business decisions.
As the leading best-of-breed applicant-tracking system, iCIMS competes against two types of providers. The first are other best-of-breed applicant-tracking-system providers, such as Lever, Greenhouse and Jobvite. The second type of provider iCIMS competes with are payroll and human capital management vendors such as Oracle, Workday and SAP Success Factors.
iCIMS’ biggest differentiator is that we integrate complicated recruitment activities to provide employers with a comprehensive talent-acquisition solution within one interface, providing a far better experience for candidates, recruiters and hiring managers, as well as leadership.
iCIMS provides a single source of truth — the comprehensive source of all information about candidates to drive data-driven decisions to attract great talent and improve employers’ talent acquisition. iCIMS offers the recruitment industry’s largest ecosystem of integrated recruitment technologies and services, making integration seamless and less expensive for a lower total cost of ownership. iCIMS also provides next-level analytics throughout the recruiting process, helping to serve up actionable insights to improve recruiting and inform business decisions. iCIMS offers the most-advanced and flexible application-programming interfaces, enabling fast activation and better data exchanges with minimal technical support. iCIMS supports more than 1,000 integrations with human capital management suites and enterprise-resource-planning solutions, including those from Workday, SAP, Oracle, Infor, Microsoft, Ultimate and ADP.
iCIMS’ recent acquisition of Altru, available in 40+ languages to support our growing global customer base, provides companies with a simple and cost-effective way to showcase their brand through video. Altru’s video capabilities will be integrated into iCIMS career site, CRM, offer and onboard products.
iCIMS will also be focusing on the Dynamic Candidate profile, a single, cross-platform candidate profile that gives recruiters centralized visibility into:
• Candidate activity across iCIMS’ products
• Talent Cloud AI recommendations
• Candidate data, actions and insights from third-party systems
iCIMS Talent Cloud AI uses an Ensemble AI infrastructure to increase match quality and reduce potential bias. When candidates become employees the data within their profile becomes even richer. To augment the data through partnerships, the iCIMS Dynamic Candidate Profile pulls skills and data directly from a candidate’s LinkedIn profile making it easier to match candidates with current jobs and recommend areas for advancement.
iCIMS for Microsoft Teams accelerates virtual hiring by bringing the recruiting process into the hiring team’s flow of work. Hiring managers and recruiters are empowered to make faster, collaborative virtual hiring decisions. Remote teams can easily provide instant candidate feedback with feedback captured seamlessly in iCIMS ATS. Recruitment workflows are brought into the tools that teams are already using and engaging with, improving the team-based hiring experience. iCIMS for MS Teams also reduces time-consuming follow-up meetings and manual recruiting tasks by collecting feedback from interview panelists in their flow of work.
iCIMS will be expanding its use of AI across the Talent Cloud applications with:
• Role Fit: Using resume and career search data to recommend opportunities to candidates via Career Sites and Digital assistant
• Talent Discovery: Leveraging machine learning and natural language understanding to surface the right talent among existing talent pools, employee bases, and previously sourced or referred candidates
• Leader Board: Automatically matching resumes within CRM or talent databases to newly published job postings, providing a ranked cohort of most appropriate candidates
• Star Match: Comparing and recommending candidates’ resumes within a CRM or ATS hiring flow, defined by an employer’s Super Profile of existing or ideal top performers
To fulfill the need for software tools to seamlessly integrate across workflows, iCIMS continues to expand its integration capabilities with ERP and HCM providers, such as Workday, Ultimate, Oracle, SAP, PeopleSoft, Ceridian, Lawson, and Advanced.
iCIMS continues to build a strong partnership with Microsoft, starting with an API-based integration between its recruitment platform and Microsoft Dynamic 365 Human Resources so clients can accomplish core recruiting tasks within their go-to collaboration platform. Additionally, through the launch of Microsoft’s new meeting extensibility points, mutual users of both iCIMS and Microsoft Teams will now be able to further streamline and enrich the candidate hiring experience by leveraging both platforms concurrently.
The pricing model for iCIMS is broken down into a one-time implementation fee and recurring fees for licensing. Recurring pricing is based on products, users and services required.
A free demo of the iCIMS talent acquisition suite is available here: https://www.icims.com/view-demo/
Our clients have unlimited access to educational resources at no additional cost, including live training webinars; on-demand training videos; a two-day intensive, classroom-based training for recruiters and administrators. Training and other resources is available on the iCARE™ Customer Support Site: https://care.icims.com/s/knowledge-search.
Our platform is tailored to the specific needs of each client, so the time and resources it takes for implementation will vary by the client’s size, workflow preferences, data migration, integrations, etc. Typically, implementation will take 8-10 weeks for mid-size companies and 16-24 weeks for enterprise organizations.
Every client receives 24/5 technical support, access to iCIMS iCARE customer support site, training guides, and unlimited training during the implementation process.
For clients that require the highest level of system support, iCIMS Premium Success provides a 24/7/365 technical helpdesk, faster disaster recovery, accelerated service-level agreements and access to system experts as the escalation point for technical needs
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