“We strive to offer our customers the best possible service. This means we need reliable back-office systems to enable our Contact Centre team to access information swiftly when issues arise, with prompt responses and helpful, appropriate service."
“The lungs were acting differently. Patients were experiencing kidney failure and bizarre delirium. Friends and colleagues from across the Asia-Pacific region, exhausted from their rounds, called me every night and asked, ‘What would you do in this situation."
"Since we migrated our Oracle databases to IBM Power Systems E870 servers, we have not experienced a minute of unplanned downtime."
"The success of the IBM platform is easily measurable in the boost in user acceptance, which has been truly overwhelming."
"Knowing IBM are there to support our business is a great benefit."
"IBM brought to bear a proven approach and world-class capabilities to help validate and fine-tune our customer experience strategy, ensuring Asurion continues its legacy of innovation in the retail protection plan market."
"What we want to do is have developers concentrate on the business logic and move the security away from the application code."
"IBM provided us with an IT process framework and the support to strengthen our skills, manage expectations and improve customer satisfaction. We appreciate the benefits of this framework. It is an important part of our success."
"It made sense for us to use proven, reliable and leading technologies such as Aspera FASP and Aspera Orchestrator to ensure the project was completed on time and workflow productivity was fully optimized."
“At the core of our new studios build is a spirit of collaboration that brings the best of industry – and sometimes competitors – working together towards a common aim: to make the BT Sport studios a world-class hub for the best ideas and talent. We believe talent attracts talent …
"IBM tools such as two-factor authentication enable Bradesco to offer a secure banking experience 100% of the time. These solutions ensure security of confidential information. Our customers trust us because of that."
“We see a tremendous untapped opportunity to grow our share of Brazil’s insurance market: we know that just 20 percent of our banking customers have also bought insurance from us. If we can determine which insurance policies are most likely to interest our banking customers, we can sell more effectively—offering …
"In March 2016, the organization registered the highest level of available hours in its history at approximately 28,000. The booking ratio was 87 percent. By comparison, the figures six months prior stood at 26,855 hours with an 85 percent ratio."
"The IBM System x technology delivers the quality, reliability and scalability we need to maintain our excellent service levels to customers."
"There is plenty that you can learn from other businesses, and from other industries, and I think it’s important for FDs and CFOs not to be straight‑jacketed into a narrow view that’s all about the technical aspects of finance. I’m certainly finding that the experience of my peers is valuable …
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