"[The IBM Hyper Protect Accelerator program] didn’t just last six months and then we were out the door. They embraced us and truly helped us, and even two years later we are still part of the team. ”
"Social Security Scotland had developed it’s FinOps capability significantly and this is primarily down to the service NordCloud has provided. We are still on a journey but our in house confidence is good and we are working on building capacity to fully take on the function."
"After implementing digital banking channels, we needed to scale the platform up to cope with the unpredictable high workloads coming in."
“IBM Power Systems and IBM Systems Storage are the ideal foundation for our private cloud service—they tick all the boxes in terms of availability, reliability and performance.”
“Developing refractory materials is an art that takes in a range of factors such as material composition, grain size, density, thermal conductivity, permeability, abrasion resistance and thermal expansion. Over the last two centuries, Höganäs Borgestad has refined its expertise in this area to build up a customer base in more …
"Vendor disputes happen with any retailer that has the volume of transactions that we do. Our main goal is to resolve them as efficiently as possible for both us and our vendors."
“We have to trust what the vendor is telling us is accurate. When any of that is off, it creates a problem for us.”
"IBM Cloud Hyper Protect Services checks all of the boxes as far as consumer privacy and data protection. It gives us that extra layer of protection that says, ‘Hey, we’ve done our due diligence. We’re using a tried-and-true solution that is virtually ironclad.’ Even internal resources would have issues trying …
"We wouldn’t be where we are today without support from IBM, both privately and publicly."
"Moving to IBM Cloud gave us a much more flexible landscape that would scale up or down with our needs over the coming years."
"This has increased our banking clients’ new customer conversion rates substantially. They have six times more onboardings than they had before with a paper-based process. ”
"It was clear that we needed a transparent view across all our channels—even up to our suppliers—and that an integrated, enterprise-grade OMS was the optimal way to achieve it."
"We’re seeing faster resolution and higher satisfaction ratings from our omnichannel customers. Where we were once near the bottom in satisfaction rankings, now we’re consistently among the top one or two."
"The fact that we had a lot of different systems that were internally integrated made it difficult to create a seamless, simplified experience for each of our customers—and to change it when necessary. Delivering on that required a degree of flexibility we didn’t have. ”
"We determined that much of the more routine tasks could be automated, which would free up time for employees to focus on more impactful work that helps our customers, while some—due to complexity or other factors—would require a greater degree of personal contact. ”
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