“IBM Power Systems ticks all the boxes— enterprise-class performance, reliability and availability.”
"We are able to turn around to our leadership team and show what we’ve delivered. It’s a testament to the way that we’ve been working with IBM. We are not just talking agile; we are proving it through delivery."
"We will continue to rely on IBM tools, as they help us to be more efficient. We especially anticipate further benefits from introducing IBM Rational Rhapsody TestConductor for automated testing."
"Vendor disputes happen with any retailer that has the volume of transactions that we do. Our main goal is to resolve them as efficiently as possible for both us and our vendors."
“We have to trust what the vendor is telling us is accurate. When any of that is off, it creates a problem for us.”
"IBM Cloud Hyper Protect Services checks all of the boxes as far as consumer privacy and data protection. It gives us that extra layer of protection that says, ‘Hey, we’ve done our due diligence. We’re using a tried-and-true solution that is virtually ironclad.’ Even internal resources would have issues trying …
"We wouldn’t be where we are today without support from IBM, both privately and publicly."
"Moving to IBM Cloud gave us a much more flexible landscape that would scale up or down with our needs over the coming years."
"This has increased our banking clients’ new customer conversion rates substantially. They have six times more onboardings than they had before with a paper-based process. ”
"It was clear that we needed a transparent view across all our channels—even up to our suppliers—and that an integrated, enterprise-grade OMS was the optimal way to achieve it."
"We’re seeing faster resolution and higher satisfaction ratings from our omnichannel customers. Where we were once near the bottom in satisfaction rankings, now we’re consistently among the top one or two."
"The fact that we had a lot of different systems that were internally integrated made it difficult to create a seamless, simplified experience for each of our customers—and to change it when necessary. Delivering on that required a degree of flexibility we didn’t have. ”
"We determined that much of the more routine tasks could be automated, which would free up time for employees to focus on more impactful work that helps our customers, while some—due to complexity or other factors—would require a greater degree of personal contact. ”
“As a national provider, with a diverse customer base we recognized that although we were meeting the needs of our customers, we had an opportunity to simplify our technology ecosystem and operating model so that we could be even better at responding to evolving customer and market needs.”
“From a security perspective, the ideal configuration for a server would be to lock it down completely, so that it can’t exchange any data with any other systems at all. But if a server can’t communicate, it can’t do anything useful.”
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