"Predictive service quality management helps us deliver proactive customer care to prevent churn."
"Thanks to IBM we’re building the well-led workforce we need to deliver lasting success in this ultra-competitive marketplace."
“The Co-op Rebuild transformation program identified HR as a core area for development. The merger with the United Co-op and acquisitions such as Somerfield had brought around 30,000 people into the business, and our HR systems struggled to keep up."
“We wanted to develop a cloud-native solution and deliver the software in Docker image formats. To do that, we needed a container platform. We chose Red Hat OpenShift on the IBM Cloud platform because it was much more advanced than any other platform at that time.”
“We were limited to just a few scenarios and were not able to create all the ‘what-if’ scenarios we needed to support decision-making.”
“It would be 24 hours before ÇimSA could see results for an optimization problem. The old system was also unable to integrate all the data required to create accurate models.”
“We had a lot of requirements that we couldn’t accommodate because it’s very difficult to modify things in the older programs."
“They understand enterprise, they understand business-critical and we knew they would do whatever it took to make it a success.”
“The firefighters living in fire stations, for example, need an environment in which they can be productive and ready to go out and fight fires. They can’t be worried about the roof leaking or the HVAC not working.”
“But once we’d gathered the information, we worked with Aquitas to move it into the system. And we’re still moving it. It’s not a process that stops—it’s ongoing. The system is only as good as the information you put into it, so we also have a team of people verifying the data for accuracy.”
“We needed to provide residents with a faster way to get answers for specific questions.”
“Our residents are counting on us to provide very timely updates on COVID-19 and the evolving situation.”
“The challenges that Serbian police face are about maximizing available resources. We needed technology that would help officers process queries faster and, preferably, do so in an automated manner."
"Patrol cars and police officers in the street will gradually become equipped with these cameras."
"We’ve parsed a very large optimization problem that is core to the design of our products, and shown that quantum computers can address a fraction of that optimization problem but do it well.”