"When everybody saw the power of a chat agent, the question became, ‘Could we positively impact customer service."
"We felt the need to have a solid and reliable technological foothold, to guarantee business continuity, security and adequate performance for a business that, like ours, must face new challenges including that of sustainability."
“Small and mid-sized organizations usually don’t expect big players like IBM to play in their field, but in reality we are moving more and more into this space. For example, we introduced CSL Group, a mid-sized organization, to our IBM Client Innovation Center in Montréal, enabling them to draw on …
“We investigated the products of multiple vendors, but our evaluation of IBM’s technical support was the big reason for choosing IBM InfoSphere BigInsights.”
"IBM has access to Oracle and is able to address specific needs in a way that few other vendors can offer."
"With IBM BigFix we will be able to guarantee that all of our endpoints are patched appropriately, and we will be able to provide solid proof that we have a regular, fully documented patch process in place. This will be a huge step in helping us to move closer to …
"Within the DVLA, the CIE initiative is seen as a model for future projects: it achieved everything it set out to do, and IBM helped us to deliver it ahead of time and below budget."
"The SAP HANA platform delivered by IBM is a key component of our digital transformation initiative."
"IBM Lotus Notes software changed the way we use messaging, enabling us to switch from a simple email client to a truly collaborative environment."
“Virtualization helped us speed up integration, but it also added resilience to our desktops, and it’s been a driver for increasing mobility among our employees.”
“Our customers depend on us for parts.…They want to see that we can continue to supply them in any condition.”
"This integrated approach has greatly reduced the time our staff requires to respond to inquiries about the retail portfolio and has significantly improved the coordination of activities involved in the delivery of new stores and remodels."
"With IBM Global Business Services’ assistance and the new Oracle EBS system, we are achieving a true digital transformation, opening up new channels of communications with our customers and finding better, more cutting-edge ways of working."
“One of the most common enquiries is a refund request, typically because customers did not touch their Oyster card in or out at the ticket barriers when they reached their destination. We have developed the Microsoft solution so that instead of having to fill out an entire form to log …
“We selected IBM as an integration partner because the team had previously managed successful implementations with the CRM component of Microsoft Dynamics and had experience with Unified Service Desk, another product we are interested in. The consultants had prior experience working with the public sector – that made the proposal …
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