2978 IBM Testimonials

“We’re able to transfer this feeling of comfort to our customers and encourage them to work with a bank that cares about their investments and their information.”

"In general, we needed to respond faster to new demands from internal business development teams so that we could be more agile in delivering new services to our clients. However, we were approaching the performance limits of our existing storage environment."

“Veterinarians can now access vast volumes of unstructured data for better, faster diagnosis and treatment.”

"IBM has access to Oracle and is able to address specific needs in a way that few other vendors can offer."

"With IBM BigFix we will be able to guarantee that all of our endpoints are patched appropriately, and we will be able to provide solid proof that we have a regular, fully documented patch process in place. This will be a huge step in helping us to move closer to full PCI DSS compliance."

"Within the DVLA, the CIE initiative is seen as a model for future projects: it achieved everything it set out to do, and IBM helped us to deliver it ahead of time and below budget."

"The SAP HANA platform delivered by IBM is a key component of our digital transformation initiative."

"IBM Lotus Notes software changed the way we use messaging, enabling us to switch from a simple email client to a truly collaborative environment."

“Virtualization helped us speed up integration, but it also added resilience to our desktops, and it’s been a driver for increasing mobility among our employees.”

“Our customers depend on us for parts.…They want to see that we can continue to supply them in any condition.”

"This integrated approach has greatly reduced the time our staff requires to respond to inquiries about the retail portfolio and has significantly improved the coordination of activities involved in the delivery of new stores and remodels."

"With IBM Global Business Services’ assistance and the new Oracle EBS system, we are achieving a true digital transformation, opening up new channels of communications with our customers and finding better, more cutting-edge ways of working."

“One of the most common enquiries is a refund request, typically because customers did not touch their Oyster card in or out at the ticket barriers when they reached their destination. We have developed the Microsoft solution so that instead of having to fill out an entire form to log the query, contact center agents can select popular requests and the form is prepopulated automatically. Time-savers like this make life easier for contact center staff, and enable them to resolve common enquiries faster to deliver better customer service.”

“We selected IBM as an integration partner because the team had previously managed successful implementations with the CRM component of Microsoft Dynamics and had experience with Unified Service Desk, another product we are interested in. The consultants had prior experience working with the public sector – that made the proposal even more compelling.”

“The whole project team, made up of internal resources and IBM consultants, is based at the same location as our main contact center. This means the users of the new Microsoft Dynamics CRM platform get to see the team in action and can go to them directly with feedback and ideas. The team members work extremely well together. We have a lot of fruitful discussions about areas for improvement, and the IBM team provides excellent product knowledge and advice on best practices.”