"Any time and resources saved completing administrative tasks we can redirect into further strengthening the services we provide; devising methods for improving service user engagement, tailoring our advice on a case by case basis, and supporting jobseekers every step of the way on their journey into employment."
"What’s more, as our old approach to collaboration was based mainly on email and phone calls, it made it difficult for groups of people to discuss issues in depth. This meant it was often necessary for staff to travel from different offices for face-to-face meetings—increasing our costs."