"With i-Sight, because what you enter is what you get we really stress the point that you should put the details in the database. It’s simple to enter hit words or the parameters of what you’re searching, and it rolls it out and delivers it into a nice report package."
“Complaint management is an efficiency driver. We’re changing the culture and philosophy toward complaints, putting the focus on complaints as an opportunity to improve.”
“i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”
“Anyone who manages a large volume of cases would be interested in a system like this”
"i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”
"We did not have a uniform and effective, consistent means of tracking anything, particularly student and employee concerns."
"It's really changed the way that our first line team does their casework and holds themselves accountable."
“We are excited to have found i-Sight.”
“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.”
“With i-Sight, our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities.”
"Our current system couldn’t be accessed by the field staff, so things were reported through the manager instead of directly from the field clinicians. The Department of Health in Pennsylvania always asks for a list of our incident reports when they come here to do a survey or if they come on a complaint, and we had a hard time getting that information out of the old system."
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