23 i-Sight Testimonials

“i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”

"Whenever we needed those cases we had to request them from storage by box number. Once we requested the box, we had to wait a day or so for the box to be delivered. And it wasn’t just the case, it was the whole box that that case was included in. So we’d have to sort through a box of maybe 100 cases just to look for that one. Once we were done with the case we’d have to call the storage facility and arrange a pickup for them to bring it back to the storage facility. So it was a pretty inefficient process. And it affected our time management."

"There wasn’t a document repository that was used for any of the processes so that you could go and look at a case and see end-to-end all the documentation that supported that investigation as well as analysis."

“Complaint management is an efficiency driver. We’re changing the culture and philosophy toward complaints, putting the focus on complaints as an opportunity to improve.”

“With i-Sight, our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities.”

"We were using a shared drive. It was not efficient. We had information spread across different areas and it was just difficult to find things and there was no process flow."

“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.”

"i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”

"It's really changed the way that our first line team does their casework and holds themselves accountable."

"I would run the same report with the same parameters on the same morning and get different results."

“Anyone who manages a large volume of cases would be interested in a system like this”

“We are excited to have found i-Sight.”

"With i-Sight, because what you enter is what you get we really stress the point that you should put the details in the database. It’s simple to enter hit words or the parameters of what you’re searching, and it rolls it out and delivers it into a nice report package."

"Our current system couldn’t be accessed by the field staff, so things were reported through the manager instead of directly from the field clinicians. The Department of Health in Pennsylvania always asks for a list of our incident reports when they come here to do a survey or if they come on a complaint, and we had a hard time getting that information out of the old system."

"We've eliminated the need to crunch numbers for simple frequency statistics, which is kind of amazing."