23 i-Sight Testimonials

“Complaint management is an efficiency driver. We’re changing the culture and philosophy toward complaints, putting the focus on complaints as an opportunity to improve.”

“The reporting tools within i-Sight will make it easier for staff to analyze data and detect patterns of fraud and abuse that might otherwise have gone unnoticed.”

“With i-Sight, our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities.”

"We did not have a uniform and effective, consistent means of tracking anything, particularly student and employee concerns."

“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.”

“And the technical staff at i-Sight is one of the most responsive groups I have ever worked with. They’ve been right on top of everything – just gems to work with.”

"I would run the same report with the same parameters on the same morning and get different results."

"Our current system couldn’t be accessed by the field staff, so things were reported through the manager instead of directly from the field clinicians. The Department of Health in Pennsylvania always asks for a list of our incident reports when they come here to do a survey or if they come on a complaint, and we had a hard time getting that information out of the old system."

"It's really changed the way that our first line team does their casework and holds themselves accountable."

"i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”

“Our project manager called them the best vendor he has ever dealt with. The support he has received from the i-Sight team is amazing.”

"Whenever we needed those cases we had to request them from storage by box number. Once we requested the box, we had to wait a day or so for the box to be delivered. And it wasn’t just the case, it was the whole box that that case was included in. So we’d have to sort through a box of maybe 100 cases just to look for that one. Once we were done with the case we’d have to call the storage facility and arrange a pickup for them to bring it back to the storage facility. So it was a pretty inefficient process. And it affected our time management."

“Having i-Sight branding on our website legitimizes us. It adds credibility.”

"I receive a report once a week on sexual harassment cases. Our general counsel can generate reports for cabinet staff meetings and reports can be generated automatically."

"I think if I didn't have i-Sight I'd need another employee."