23 i-Sight Testimonials

"Our current system couldn’t be accessed by the field staff, so things were reported through the manager instead of directly from the field clinicians. The Department of Health in Pennsylvania always asks for a list of our incident reports when they come here to do a survey or if they come on a complaint, and we had a hard time getting that information out of the old system."

“The ability to capture data and build enforceable cases in i-Sight is helping us fulfill our mission.”

“Our project manager called them the best vendor he has ever dealt with. The support he has received from the i-Sight team is amazing.”

"i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”

"We did not have a uniform and effective, consistent means of tracking anything, particularly student and employee concerns."

"Whenever we needed those cases we had to request them from storage by box number. Once we requested the box, we had to wait a day or so for the box to be delivered. And it wasn’t just the case, it was the whole box that that case was included in. So we’d have to sort through a box of maybe 100 cases just to look for that one. Once we were done with the case we’d have to call the storage facility and arrange a pickup for them to bring it back to the storage facility. So it was a pretty inefficient process. And it affected our time management."

“My special investigative unit manager told me the other day that she couldn’t live without i-Sight.”

“i-Sight is a great tool to track all activities and demonstrate estimated savings when we’re successful with an investigation.”

“Complaint management is an efficiency driver. We’re changing the culture and philosophy toward complaints, putting the focus on complaints as an opportunity to improve.”

"We were using a shared drive. It was not efficient. We had information spread across different areas and it was just difficult to find things and there was no process flow."

"There wasn’t a document repository that was used for any of the processes so that you could go and look at a case and see end-to-end all the documentation that supported that investigation as well as analysis."

"I receive a report once a week on sexual harassment cases. Our general counsel can generate reports for cabinet staff meetings and reports can be generated automatically."

"I would run the same report with the same parameters on the same morning and get different results."

"With i-Sight, because what you enter is what you get we really stress the point that you should put the details in the database. It’s simple to enter hit words or the parameters of what you’re searching, and it rolls it out and delivers it into a nice report package."

“And the technical staff at i-Sight is one of the most responsive groups I have ever worked with. They’ve been right on top of everything – just gems to work with.”