“You expect to have high turnover but even still, when it happens, it happens quickly. It’s tough trying to stay relevant with staff – they’re usually seasonal like students for example. They may be free throughout the whole summer but their availability may change drastically once school starts up again. Or, they may choose to stop working altogether to focus on studying.”
“Our onboarding process was like, 17 emails, with all of these documents, and constantly following up for missing signatures. It was just a lot to look out for and we knew there was a better way to do all of this.”