“You expect to have high turnover but even still, when it happens, it happens quickly. It’s tough trying to stay relevant with staff – they’re usually seasonal like students for example. They may be free throughout the whole summer but their availability may change drastically once school starts up again. Or, they may choose to stop working altogether to focus on studying.”
“Turnover is always a huge pinch point in the industry so staying ahead of staffing and training is always top of mind. Not to mention, covid was a special curveball that threw us for a bit but the team really came together, with many offering their services up for free which really helped.”