"Since implementing GuestRevu, our complaints have actually come down, because of the fact that we have so many repeat guests and now we can interact with them in much more detail. If there is something they are asking for, for example, introducing a breakfast buffet at Katherine, we can act …
"Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to our hotels' PMS and onward distribution channels."
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