Gupshup Testimonials

"At Swiggy, our unwavering focus is to create relevant experiences for our customers. With Gupshup, we’re able to offer a plethora of services to our customers, drive cross-pollination across our different services and provide unparalleled convenience to our users. Compared to channels like app push and email, our customer engagement is up 5X using engaging journeys over WhatsApp."

"Buying a car is a big decision for most families. Partnering with Gupshup has helped us create a 24*7 channel to serve customers. Given our large and ever-changing inventory, we realized the need for an AI-powered discovery bot. Our goal was to reduce the workload on human agents and provide a reliable experience to customers. Thanks to the Gen AI bot and Gupshup Conversation Cloud, we have reduced inquiries by 60% compared to our previous chatbot."