Growth Molecules Testimonials

"The assessment, recommendations and roadmap provided; coupled with the fractional leader support allowed our organization jump-start its customer success journey."

“Our mission to be customer centric really came to life after working with the Growth Molecules Team. Through a series of interactive education sessions [completely without presentation slides!], our Customer Success Managers now know how to leverage best communication practices, host executive business reviews, and leverage customer personas to identify expansion opportunities. Additionally, the customer segmentation and customer journey mapping workshops were instrumental in our growth. Where we previously lacked clear cross-functional understanding on how to smoothly handoff between teams, we now are a cohesive team working together with a customer journey on which we align our practices and language.”