“Involving users actively in the design process was something I really want to continue doing in the future. They are the real experts of their daily tasks. It was great to experience their enthusiasm towards developing the AI assistant. It was also insightful to see how Gofore experts were able to pinpoint the most important aspects that could be solved with artificial intelligence. Actually, I was amazed to see that utilizing AI like this in our work is even possible. Spare parts are an important business for us, which is why it is important to make the challenging work more efficient and reduce the amount of manual work for the experts.”