"The partnership approach we took with Global Knowledge was well received by the technicians. Having Global Knowledge experts at the launch meetings for questions and feedback helped to alleviate any concerns and assured we were all working together to improve their careers."

"We were becoming part of a vicious cycle. It was a revolving door. It was time to make a strategic investment in our people, sharpening our focus and devoting resources to develop a new program to motivate and retain our people, thereby establishing a competitive advantage in the market."