31 Gladly Testimonials

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

“We've seen Gladly improve the interactions between customers and our Fit Experts because we have that continuity where agents can see all of the history in one place."

"We aim to be a member-obsessed organization. That's why we appreciate partners like Gladly. who prioritize our members and seamlessly integrate technology. efficiency. and productivity."

"A very clean and modern approach to customer service. Gladly has a clean UI and intuitive approach to viewing customers as people with multiple conversations in one interface."

"Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the past."

"With Gladly's complete Al-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons."

"Bombas used Gladly's Al and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order - contact reasons CSAT all while maintaining a 99%."