33 Gladly Testimonials

"A very clean and modern approach to customer service. Gladly has a clean UI and intuitive approach to viewing customers as people with multiple conversations in one interface."

"Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, we have real-time data and easy access to the channels from one platform. It’s seamless."

"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

"Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the past."

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

"With Gladly's complete Al-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons."

"Bombas used Gladly's Al and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order - contact reasons CSAT all while maintaining a 99%."

"We aim to be a member-obsessed organization. That's why we appreciate partners like Gladly. who prioritize our members and seamlessly integrate technology. efficiency. and productivity."

"Pre-Gladly, our team operated with very little in terms of solutions. We had upwards of 3,000 contacts daily routed through a very old phone platform. It took us almost 3 hours a day to manually sort customer emails just to get to a place where agents could respond."