“We knew people were answering phones and emails, but what happened after that? How was customer satisfaction? First contact resolution? We didn't have much visibility."

"Gladly has helped decrease overall time spent on customer care. Now it is much easier to share the workload and focus on additional internal marketing projects to better educate our customers."

"By meeting customers on their preferred channels, and simplifying transactions across channels, Gladly’s Payments helps us improve the shopping experience, drive sales, and deliver customer service that people love and we’re known for.”

"Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the past."

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

"With Gladly's complete Al-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons."

"Bombas used Gladly's Al and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order - contact reasons CSAT all while maintaining a 99%."

"We aim to be a member-obsessed organization. That's why we appreciate partners like Gladly. who prioritize our members and seamlessly integrate technology. efficiency. and productivity."

"Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, we have real-time data and easy access to the channels from one platform. It’s seamless."

"Pre-Gladly, our team operated with very little in terms of solutions. We had upwards of 3,000 contacts daily routed through a very old phone platform. It took us almost 3 hours a day to manually sort customer emails just to get to a place where agents could respond."

"There was no resistance. [The CX teams] just took to [Gladly]. It was the most amazing thing I've ever seen."