707 Genesys Testimonials

“Despite our youth, we know that customer engagement is essential to delivering value. The technology behind PureCloud gives us what we need for an effective customer engagement strategy without draining resources.”

“The business benefits far outweigh the costs of migration.”

"We rolled out full-blown multi-channel contact center to two separate environments across four different locations in four months. I've worked in organizations where a roll-out of applications of this size would have taken well over 18-months to 2 years. It went fantastically."

"The Network Readiness Assessment brought to light some network issues that we had no idea existed – had we not done the assessment before going live, we surely would have suffered downtime."

"US Cellular customers receive unique benefits such as a valuable rewards program that recognizes customer loyalty, and points can be used to upgrade to the latest 4G LTE devices faster as well as accessories and ringtones."

"We’re using Genesys technology to help us be more sophisticated in our service delivery, and to really understand the voice of the customer."

"“The Genesys solutions are intelligent and, from a supervisory standpoint, they help me to manage my day."

"The Genesys technology we use here on a daily basis is really excellent. I think that if people saw it in action from our side of the phone, and saw exactly how their information was obtained in that short amount of time, their jaws would drop. It’s really impressive! And it really does help maintain the personal relationships that we enjoy with members — something that, in my opinion, we do better than any other company."

"Genesys gives us full control over all channels and tasks from one location. The system — together with the new organization, the new processes, and the training we’ve given our staff — has helped us to be much more customer-centric and provide much better service."

"We decided to implement the Genesys solution because its flexibility matched our business requirement very closely. It is also robust, highly scalable and, of course, more cost effective."

"Compared to other products [Genesys gives us] great flexibility to put our business rules in the system and make them work correctly without any constraints. It’s really a great advantage for us with Genesys."

“Genesys is providing us with the ability to build that omnichannel customer experience that we had in mind for our customers. It’s giving us the opportunity to share the same language with all channels that we are deploying throughout the organization.”

"I hope that being an early mover will give us a competitive advantage. No matter how our customers choose to interact with us, we want to provide the best possible service. Genesys Social Engagement and Genesys eServices are helping us do that."

“We’re creating a level of transparency for our customers that is unprecedented in the industry. We’re constantly looking at ways to move the customer experience forward.”

“One of the challenges was tying customer interactions across our touchpoints. Customers were managed in a siloed fashion: from a retail, customer care, and digital perspective. And what we’re trying to do is to actually allow them to seamlessly transact across those channels. And that’s also what makes Genesys a standout partner. They don’t just sell the solution; they’re flexible in their thought process and help us innovate and drive results.”